The Consumer Financial Protection Bureau published its examiners’ handbook on its Website on Oct. 13 to show financial companies the processes and procedures involved during an investigation by the bureau’s employees.
The manual provides detailed information on how examiners determine if consumer financial products and services providers are complying with consumer protection laws and methods and how the examiners determine if adequate policies and procedures are in place for compliance purposes. By establishing the up-front expectations, the agency said it is hoping to foster a constructive relationship with companies under its supervision.
