Posted inTechnology

Smarter Communication Surveillance with AI

In this White Paper from NICE Actimize and Accenture, we examine how financial services firms are managing Communications Surveillance today, and why current market trends demand a new approach that supplements traditional lexicon-based surveillance with Artificial Intelligence (AI) and in particular Natural Language Processing (NLP).

Optimizing modern ESI investigations to find the facts swiftly

The Board of Directors needs an answer before the current reporting period ends. Furtive harassment needs to be uncovered and countermanded immediately. A regulatory agency needs immediate assurance that internal procedures will suffice, otherwise a compliance investigation will be initiated. The CEO needs to know whether terms of the M&A deal should be revised in the limited window of time.

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