Chapter 5: Volkswagen’s path to winning back trust

VW Drive Bigger

Its monitorship now complete, Volkswagen’s new focus is to rebuild its reputation among its customer base. It’s a long process, says Board Member Hiltrud Werner, one supported by a shift in strategy.

Volkswagen Group of America Chief Ethics and Compliance Officer Stephanie Davis said halfway through the Dieselgate monitorship, “We are aware of the fear in our culture right now. That is something we are tackling, but it’s not something that fixes overnight.”

Now the monitorship is finished. How does one measure whether fear exists in a workplace culture in continuing recovery?

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