Property and casualty insurance company Chubb this week announced the launch of a new partnership with claims and crisis management provider Crawford & Company, as Chubb continues to invest in building its cyber enterprise risk management capabilities.
Crawford & Company will provide Chubb's clients with a single point of contact and a 24/7 incident response platform to report cyber incidents. Crawford's qualified incident managers will help insureds navigate through the complexities of a cyber incident from start to finish and offer access to a global network of crisis management service providers.
The platform will be available to current and future policyholders who purchase cyber cover through Chubb in Europe. It is designed to meet the needs of a wide range of international and domestic organisations across Europe, including both larger and middle-market companies in Continental Europe and the U.K. and Ireland.
Highlights of the new solution include:
A direct, single point of contact to help manage the incident response from end to end;
A 24/7 incident response hotline available in over 200 languages;
A dedicated, highly qualified and accredited incident manager who will help the insured navigate the complexities of the incident;
Access to Crawford's seamless global network of forensics, legal, notification, fraud remediation, and public relations experts;
Flexibility to add other partners into the Crawford network of providers based on the insureds' existing relationships;
Access to Chubb's global underwriting expertise and claims network, including: dedicated cyber teams in Europe and the United States with a track record of over 15 years of local underwriting experience and claims handling and Chubb's local presence spanning 54 countries worldwide.
This will be further supported in key European markets by teams of third-party local incident response experts, co-ordinated by Chubb.