NICE Actimize, a NICE business and a provider of financial crime, risk, and compliance solutions for the financial services industry, has launched NICE Actimize Robotic Process Automation (RPA), a sophisticated technology that frees up investigators from low value, high volume manual tasks so that they may better focus on more important and strategic tasks.
To further add value, NICE Actimize is integrating RPA within its existing NICE Actimize Enterprise Risk Case Manager solution to lower the cost of compliance and potentially increase investigator productivity up to 50 percent.
Robotic Process Automation has been an integral part of the NICE product portfolio for nearly seven years. NICE Actimize is leveraging this heritage by applying RPA technology to its financial crime solutions suite. Unique to the NICE Actimize RPA solution, the technology offers both attended robotic automation, which works side by side with an analyst to support their daily tasks as needed, and unattended robotic process automation in which a digital workforce is deployed to complete tasks.
“The data challenge isn’t going away, and investigations aren’t getting simpler,” said NICE Actimize President Joe Friscia. “Robotic Process Automation is the key to better resource utilization, increased accuracy and productivity, and improved return on investment.”
NICE Actimize RPA automates investigation tasks where it may not be necessary to have human involvement—such as acquiring data from internal and external systems, copying and pasting client or account information across different screens, or preparing a case—thereby allowing teams to focus on high value activities rather than specific routine tasks. NICE has already deployed more than 500,000 robots serving more than 400 customers at some of the world’s most demanding organizations.