Transparent communication is evolving for outsource service providers (OSPs) and their customers. Imagine a scenario where an airplane pilot didn’t have a standard mechanism to communicate with air traffic control. The pilot is responsible for the safe operation of the aircraft, while air traffic control is responsible for maintaining the safe, orderly, and efficient flow of air traffic throughout the global air traffic control system. The two must work seamlessly to fulfill their respective responsibilities and ensure safe travel for airline passengers.
Similarly, in any outsourcing relationship, each party will have a different lens on the requirements, depending on which side of the relationship they represent.
What is a key to a successful outsourcing relationship? It’s “outsourcing transparency,” which requires communication between the two parties on priorities and information requirements. Central to managing risk effectively is maintaining open, transparent lines of communication between OSPs and their customers.
In this report, Deloitte explores how information transparency can increase the value of outsourcing relationships across the extended enterprise. The report also outlines a three-step process to help improve communication for service providers and their customers to better manage outsourcing risk and enhance competitive advantage for both sides.
Transparency is key to a successful relationship.
Download this report now to learn more.
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