FCC orders Sorenson unit to pay $34.6M over illegal data retention
By 
Adrianne Appel2024-07-10T15:46:00
Sorenson Communications agreed to pay $34.6 million and implement a comprehensive compliance program to settle allegations levied by the Federal Communications Commission (FCC) that its subsidiary illegally retained call content of users who relied on captions to make and receive calls.
CaptionCall, a Sorenson unit, held onto data for up to three years of users who are deaf, hard of hearing, or have speech disabilities, through the Internet Protocol Captioned Telephone Service (IPCTS), the FCC said Tuesday in a press release.
The company also submitted inaccurate information to the Telecommunications Relay Service (TRS) Fund Administrator, the FCC said.
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