TSB Bank fined $59.2M for governance lapses in botched IT migration
By 
Neil Hodge2022-12-20T21:21:00
TSB Bank was fined 48.65 million pounds (U.S. $59.2 million) by U.K. regulators Tuesday after a disastrous IT migration left customers unable to access cash or use online accounts for weeks.
All of TSB’s branches and a large proportion of its 5.2 million customers were affected by technical failures caused when the bank tried to switch to a new IT system in April 2018, according to the Financial Conduct Authority (FCA).
While the data itself migrated successfully, the new platform immediately encountered technical difficulties, resulting in a near total shutdown of the bank’s branch, telephone, online, and mobile banking services. Disruptions would persist for weeks.
THIS IS MEMBERS-ONLY CONTENT
You are not logged in and do not have access to members-only content.
If you are already a registered user or a member, SIGN IN now.
Related articles
-
News BriefPRA fines HSBC units $73M over deposit protection failures
The Bank of England’s Prudential Regulation Authority penalized two HSBC units £57.4 million (U.S. $73 million) over historic failures in deposit protection identification and notification.
-
News BriefSEC drops Morgan Stanley cash sweep case: Sign of the times?
A decision by the Securities and Exchange Commission to close an investigation into the cash sweep program at Morgan Stanley may affect decision-making at other financial institutions under similar scrutiny.
-
News BriefBuy now, pay later firms catch a break as CFPB backs off enforcement
The U.S. Consumer Financial Protection Bureau (CFPB) signaled a softer regulatory approach last month, easing its investigation of financial firms following the U.S. government’s broader efforts under President Donald Trump to scale back regulatory enforcement on businesses. The agency reaffirmed this pivot as it will ease scrutiny of “Buy Now, ...
More from Regulatory Enforcement
-
News BriefUBS to pay $511 million fine over Credit Suisse tax case, exposing compliance gaps
A significant settlement in a U.S. tax fraud case against Credit Suisse contains numerous compliance lessons related to beneficial ownership and due diligence in mergers and acquisitions.
-
PremiumDelayed UK antitrust case underscores compliance, reputational risks
Antitrust infringement cases in the United Kingdom can run on for years, but there’s a question whether issuing fines that are dwarfed by the revenues of those organisations involved is a worthy deterrent—particularly if they are imposed over a decade after the misconduct ended. It’s also debatable whether the first ...
-
News BriefFTC sues Uber over deceptive subscriptions, a rare move for consumers by Trump officials
The Federal Trade Commission (FTC) filed a lawsuit against Uber, alleging the ride-hailing company signed customers up for its Uber One subscription without consent, then made it hard for them to cancel. The move marks the U.S. government’s latest broadside against big tech companies, and the first major action from ...