FINRA report: Exam trends on off-channel comms, crypto, cybersecurity

FINRA New York

A new report from the Financial Industry Regulatory Authority (FINRA) provides insights and observations from examiners on emerging issues affecting the industry, including surveilling potential use of off-channel communications by employees, crypto-asset developments, cybersecurity trends, and more.

Released Tuesday, the 2024 FINRA Annual Regulatory Oversight Report, formerly known as the Report on FINRA’s Examination and Risk Monitoring Program, also provides guidance to member firms on implementing robust anti-money laundering, fraud, and sanctions screening programs and supervising issues related to the Securities and Exchange Commission’s (SEC) Regulation Best Interest and Form CRS regulations.

In the report, FINRA said it uses a “risk-based approach to review how firms capture, surveil, and maintain business-related communications.” In addition to policies and procedures to monitor potential new electronic communication channels available to customers and firm employees, FINRA examiners will ask how firms surveil their employees for potential off-channel communications use.

Those questions include:

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