Hoarding of electronic information is a common problem that reduces employee productivity, raises IT operational expenses, and heightens the risks and costs of regulatory action and litigation. Organizations need to assert centralized control of deletion in order to overcome the consequences of information hoarding. But such efforts can run into resistance from employees. Changing from “save everything” to “save smart” can be achieved with effective policies that accommodate employees' work habits. Everyone has a role to play in reducing the over-retention of information, and there's a “win” for all participants.

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