TCN, a provider of cloud-based call center technology, today announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0.
The new solution provides real-time business intelligence (BI), analytics, and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the solution helps organizations make informed decisions on key metrics, enhance agent performance and productivity, and improve overall operational efficiency. TCN Competitive Analytics provides real-time Big Data and analytics that help organizations make informed decisions on cost forecasting, employee forecasting, agent productivity and performance, and more.
TCN’s Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The built-in analytics tool saves time and eliminates error by replacing spreadsheets and manual reports.