Regulators are increasingly scrutinizing all digital communications associated with banking operations. At the same time, digital communications provide treasure troves of data to help organizations better meet customer needs and grow new products and services.

To fully embrace communications in the digital age, banks and financial institutions need to expand governance – monitoring, managing, and measuring – to encompass the full range of new communication modes, with holistic, intelligent approaches to the evolving challenges of digital banking and compliance requirements.

This paper explores the importance of developing a sound communication governance strategy that enables fluid information exchange while helping to maintain data security and integrity, including:

  • The challenges of managing, monitoring, and measuring the impact of digital communication in a multi-channel world
  • The technical and organizational foundations of banking and financial services communications and how they’re evolving
  • The opportunities digital communications open for banks and financial services organizations.