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Companies are rapidly digitalizing parts of their business through robotic process automation (RPA). RPA uses computer-coded, rules-based software robots (i.e., bots) to automate certain human tasks. RPA differs from artificial intelligence such as cognitive computing or machine learning because it is unable to learn from data patterns and make judgments. In the simplest terms, a bot is a technology-based solution designed to replicate actions that a human would otherwise take to complete a computer-based task using the same security settings as the user. Bots operate in the user interface layer where they automate processes without compromising the underlying information technology (IT) infrastructure. Bots follow prescribed protocols and procedures with precision, allowing increased compliance and cost efficiencies.

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