ComplianceLine, an ethics and compliance solutions provider, recently launched a dedicated ‘Crisis Line’ Service to address emergency requests from clients managing organizational and reputational challenges. The Crisis Line Service provides an active response to unexpected incidents to safeguard people and clients.
“The Crisis Line gives us the ability to manage any level of call volume on extremely short notice for our clients,“ said ComplianceLine Co-CEO and Chief Development Officer Giovanni Gallo . “Our Crisis Line service has been used to provide a coordinated, dynamic response to a #MeToo incident at a major university and to assist a national long term care provider in helping families locate and confirm the safety of their loved ones during the California wildfires when police and fire departments were overwhelmed and unable to field inquiries.”
“Our Crisis Line service can provide an elevated and focused multi-media communications response to deal with a disaster like this, in addition to ComplianceLine’s standard hotline and transparency solutions,” Giovanni added.
The Crisis Line service offers clients:
? On-demand flexible reporting and transparency solutions integrated into one platform to better comply with regulatory requirements;
? Crucial public-facing and company-directed crisis response and engagement;
? Rapid deployment of specialized intake strategies and customized issue- and location-based issue routing; and
? Crucial protection of data privacy and (where needed) the anonymity of potentially-affected people or those involved in a crisis issue.
A major national long-term care provider used the ComplianceLine Crisis Line Service during the 2017 California Wildfires when their team was fully engaged in managing and communicating about resident safety. ComplianceLine was there to quickly get a Crisis Line service up and running to handle a flood of inquiries with a multi-media intake strategy. With a proper response, the client was able to publicly show their commitment to affected parties while putting family members at ease and triaging any safety concerns reported on the line.
“We have the resources to handle virtually any level of need for our clients,” said Co-CEO and Chief Servant Nick Gallo. “Depending on the circumstance we can provide the resources for additional call volumes, as well as develop intake strategies and specialized issue routing, help design and execute a social media response, create custom web-based intake portals, and a myriad other ways to mitigate a spectrum of client concerns.”
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