AI monitoring benefits must be weighed against employee skepticism
By 
Neil Hodge2022-10-17T15:18:00
Technology has played a major part in helping companies improve performance and boost productivity, and artificial intelligence (AI) looks set to find even greater efficiencies—though perhaps at a higher human cost.
There have long been concerns about the impact AI-based systems can have in the workplace. In recent years, companies have run afoul of regulators by using AI tools for monitoring performance to the point of surveillance.
In 2021, food delivery companies Deliveroo and Foodinho were each fined by Italy’s data protection authority because their apps’ algorithmic rating systems—which used mathematical formulas to prioritize or penalize riders depending on how many jobs they accepted, fulfilled, completed on time, or rejected—were allegedly biased and violated the European Union’s General Data Protection Regulation (GDPR) principles around transparency and lawfulness of processing.
Related articles
-
PremiumHow compliance monitoring can create a stronger foundation for AI, emerging technologies
The era of artificial intelligence adoption is testing the old ways of doing compliance, underscoring the need for continuous monitoring. Compliance isn’t a one-and-done activity, but sometimes organizational incentives and goals fail to prioritize the importance of this.
-
News BriefU.S. authorities reiterate enforcement focus on AI discrimination
Officials at four U.S. agencies warned they are prepared to act against bias or discrimination that involves artificial intelligence.
-
News BriefCFPB, NLRB to collaborate on monitoring employee surveillance
The Consumer Financial Protection Bureau and National Labor Relations Board pledged to share information regarding instances of improper employer use of surveillance tools and the sale of employees’ personal information.
More from Risk Management
-
News BriefAI hallucinations in Deloitte Australia report highlight important role for compliance
“Hallucinatory” citations and errors in an AI-assisted report produced by Deloitte for the Australian government should be a wake-up call for compliance officers about the risks of placing too much trust in AI.
-
ArticleHow food and beverage companies adjust to the throes of tariff woes
On-again-off-again tariffs, a down economy, and a long list of global supply chain disruptions are challenging U.S. food and beverage companies to adjust their supply chain operations in a variety of ways.
-
PremiumTop compliance challenges facing the food and beverage industry
New regulations, changing consumer demands, and global supply chain disruptions – from cost-of-goods inflation to tariffs to raw material shortages, and more – are just a few top challenges reshaping the operations of food and beverage industry today. “These challenges are no longer just logistical—they implicate sourcing risk, contract performance, ...