CW Europe: Rebuilding a culture of compliance post-pandemic

Remote and hybrid working caused by the pandemic has meant it can be more difficult for organizations to monitor compliance and detect incidences of rules being broken or procedures not being followed.

Speaking at Compliance Week Europe last month in Edinburgh, Scotland, Bandini Chhichhia, associate director, policy and ethics at the European Bank for Reconstruction and Development, said working from home has resulted in a reduction in the time between decision-making and decision-taking, which means in certain circumstances, employees have been more likely to act on their own accord—and not always in line with the rules.

Additionally, the physical absence of managers, colleagues, and compliance officers to raise queries or to ask for advice has also meant employees have relied on their own judgments but have not always made the right call.